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Testimonials – Why we don’t have any

You may have been searching through a number of hearing aid provider websites, and noticed one thing missing from our website. We don’t have any testimonials or reviewsclients’ stories of success, thanks and proclamation of our fantastic services are missing from our site.

Why don’t we use this method of advertising? 

The simple answer is that we have no testimonials or reviews because our Doctors of Audiology are regulated health professionals in the province of Ontario. Audiologists are regulated by the College of Audiologists and Speech Language Pathologists of Ontario (CASLPO).   The Ministry of Health does not permit regulated health professionals to use testimonials.

So why can other hearing aid providers use testimonials to promote their products and services?

Again, the answer is rather simple. They are not or do not employ regulated health professionals. Read that again.

Why can’t Audiologists use testimonials?

Some of the reasons include:
• The ministry doesn’t allow their use. All regulated health colleges have to comply. For reasons that we don’t quite understand, this does not apply to hearing instrument specialists, nor to Audiologists who work at the big box chain stores.
• They are unreliable.
• Claims cannot be verified.
• Inadvertent coercion to write a testimonial may have taken place.
• Negative testimonials are often deleted or are not included, so it is not a balanced platform.

What does this mean for the consumer (You!)?

Understanding that only non-regulated health providers can use testimonials is also important. If they have testimonials, the services that they provide to you are not regulated by the Ministry of Health. We would hope that you choose to visit a regulated health care provider.

Understand that rule this means that even though you had a fabulous appointment with our regulated health providers Paige or Bernice, we have no forum to use your experiences except word of mouth. You can tell your friends, family, mechanic, banker, priest and grocer. (Of course, we cannot solicit you to do so, you must do so without any perceived benefit to yourself.)

Understand also that despite not being able to find any positive or negative stories of our services, good or bad on the internet (we would never delete the bad ones, as that is someone’s experience and opinion – and heck, though we aspire to be, we’re not perfect) rest assured that we do in fact have several very happy and satisfied customers who have appreciated having our experience and education help them with their hearing or vestibular health.

We are extremely grateful for each and every one of our clients and we would love to have the thank you cards and notes that you take the time and care to write to us available for others to see. Alas, we cannot post them or share them with others.

Now that you understand why we cannot have testimonials in our clinic or online, I hope that you can rest assured that you saw a regulated hearing healthcare provider! 

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The Top 5 Excuses for Avoiding the Audiologist

This blog comes the day after Thanksgiving, and that is not coincidental. I visited my elderly grandparents for the holiday and for the most part just really loved getting caught up with their life happenings.

Grandma & Grandpa Cecile know where I work and what  I do. I’ve done the same for the past 15 years, and darn-it they have been avoiding coming to visit me to see the Audiologists for equally as long.

This year was no different. Except that Meme was complaining of an incessant ringing in her ears that started two months ago. Ringing that is high pitched and distracting. So distracting that she visited her family physician twice. Twice she was told that nothing could be done, and to leave a radio on when she tries to sleep. She was telling me this while I nodded my head and waited for her to finish telling me how her ringing in her ears keeps her from painting and doing her word search puzzles.

When I softly commented that if there was a simple fix to the ringing in her ears, would she do it? Yes? Well, then perhaps she should make an appointment to see the Audiologist at The Hearing & Dizziness Clinic. Then the excuses began.

I wish I had a tape recorder on me, because this list would be more than a “Top 5”.

1. I can hear a pin drop. This is for all of those who use this excuse (or it’s close relative the ‘I don’t have a problem with my hearing, I hear everything’.) While it’s true that you may in fact hear pins drop, that is but ONE frequency of sound. Without a hearing test for the last 40 years, how do you know that you are hearing everything?

2. My mother lived to be 95 and never needed a hearing aid. Needing vs. wanting a hearing aid are two very different things. (I knew Granny Sweetie at 95. She needed a hearing aid. She may not have wanted one, but she certainly needed one.) Regardless of need vs. want, this excuse is made moot by the fact that you and your mother did not have the same experiences in life that may have damaged hearing. While yes, genetics can play a factor in hearing loss, generally inherited hearing loss is present in newborns.

3. It’s just the two of us and I don’t need to hear him. Well there you have it. Argument finished. There couldn’t possibly be anything else to listen to in your life other than Grandpa. The kettle boiling, the doorbell, the garage door malfunctioning (as it did last year, which they didn’t realize until I visited), an intruder breaking in, mice in the walls in the kitchen, the muffler going on the minivan, the banker you yelled at last week for not telling you something that he obviously had etc. Yup. Nothing more to hear in life, just throw in the towel.

4. My Doctor told me there was nothing that could be done (or another personal favorite the “I have the kind of hearing loss that can’t be helped.”) This one irks me because no well rounded physician would tell a patient this. Liken it to going to the doctor and telling them that you can’t see. I’m fairly 100% sure that almost every physician in the universe would suggest seeing an Optometrist for starters, among other things. Don’t use your Doctor as your excuse. He or she wants you to be well and to have your hearing tested regularly. Trust me.

5. I just can’t be bothered with all that hassle. Oh yes. The hassle. The hassle of having a hearing test and learning to use a hearing aid. Changing it’s battery every 7-10 days. Wait, you have an appointment with the eye doctor for a vision test? An appointment at the foot clinic? What about that hassle? Life is nothing but hassles. It’s only a hassle if it has no perceived value to you. Which apparently improved communication and safety does not.

So there you have it. If you’ve ever used these 5 excuses, just know – like my Grandma – I’m on to you! Your excuses are your way of rationalizing your refusal to take a simple hearing test. It’s a defense mechanism used to justify and explain in a seemingly logical manner (to you) your avoidance of the truth: You just don’t want hearing aids. For whatever reason. They’re pricey. They’re ugly. People will know you’re old.  Despite the fact that they may be able to help you rid yourself of that annoying ringing in your ears that has changed your life…it’s just a hassle.

I may never win over my grandmother – until she’s good and ready to come in (she’s just as stubborn as I am!) but that doesn’t mean I’m going to stop trying.

Give up the ghost. It’s just a hearing test. At least that way when you tell people that there’s nothing wrong with your hearing, you will at least know to cross your fingers!

~melissa

 

 

 

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October is Audiology Awareness Month! What is an Audiologist?

October is right at the doorstep: the trees are starting to change, the weather has taken a turn and of course: We’re about to kick off Audiology Awareness Month!

What is an Audiologist?

Well according to Google, we are health-care professionals who evaluate, diagnose, treat, and manage hearing loss, tinnitus, and balance disorders in newborn, children, and adults. Audiology is a well-respected and highly recognized profession. However, we think we do much, much more!

We act as marriage counselors, miracle workers, a shoulder to cry on, community members, hearing aid mechanics, friends and trusted allies.

Why should you choose an Audiologist?

An Audiologist has extensive education, training and experience in your auditory system. We are not just here to sell and service hearing aids, our scope of practice is much larger. Audiologists are taught the foundations of how sound works, the underpinnings of hearing aid fitting algorithms, and the best ways to identify not only hearing loss, but also any underlying conditions that may need medical attention. Audiologists in Ontario are governed by CASLPO – College of Audiologists and Speech-Language Pathologists of Ontario which sets the the gold standards of practice.

If you have questions about whether or not you should see an Audiologist, please do not hesitate to contact us at any time! We can be reached at (519) 961-9285, Monday through Friday.